Terms and Conditions

These terms and conditions set out the rules for using the Rivoo platform, including the casino, sportsbook and any promotions run alongside them. By opening an account, players agree to be bound by everything laid out below. Rivoo reserves the right to update these terms at any time, and any material changes will be communicated to registered players by email.

Eligibility

Players must be at least 18 years of age, or the legal gambling age in their jurisdiction if that happens to be higher, before registering an account. Rivoo does not take on players from jurisdictions where online gambling is banned under local law. Only one account is allowed per person, per household and per device; duplicate accounts will be closed and any bonus funds tied to them forfeited.

Account Registration

Signing up requires accurate personal information, including full legal name, date of birth, address and a working email address. Giving false information may lead to the account being suspended and any funds forfeited. Identity verification (know-your-customer checks) can be requested at any point and must be completed before the first withdrawal goes through.

Deposits and Withdrawals

Rivoo does not charge deposit fees. Withdrawal fees may apply to unusually frequent or small cash-out requests, as set out in the payments section of the account dashboard. Every transaction is subject to anti-money laundering checks, and Rivoo reserves the right to delay or decline a withdrawal while further verification is carried out.

Bonus Terms

• The 150% welcome bonus applies to the first deposit only, capped at €1,500, with a minimum qualifying deposit of €20.
• Wagering requirement is 35 times the bonus amount before any related winnings can be withdrawn.
• Wagering contribution rates: 100% for video slots, 10% for table games, 0% for live dealer and jackpot titles.
• Bonus funds and any winnings built up from them expire 30 days after crediting if the wagering has not been completed.
• Maximum stake per spin or hand while a bonus is active is €5; going above that may void the bonus.
• Rivoo reserves the right to refuse or pull a bonus offer where abuse is suspected, including betting patterns designed to minimise risk while grinding out wagering requirements.
• Only one active bonus is permitted per account at any given time unless a specific promotion’s terms state otherwise.

Responsible Gambling

Rivoo provides tools including deposit limits, loss limits, wager limits, session time reminders, cool-off periods and permanent self-exclusion. Players who think they may have a gambling problem are encouraged to make use of these tools and to reach out to a relevant support organisation. Self-excluded accounts cannot be reopened before the chosen exclusion period ends, no matter what requests come in afterwards.

Fair Play and Game Rules

All games come from licensed third-party providers and undergo independent testing for random number generation and return-to-player accuracy. Should a software malfunction occur, all affected bets will be voided and stakes handed back. Game round history is available on request through customer support for a limited retention period.

Account Suspension and Closure

Rivoo may suspend or close an account where there is reasonable suspicion of fraud, bonus abuse, underage gambling, multiple accounts or a breach of these terms. Players are free to close their own account at any time through the account settings or by contacting support, subject to any pending withdrawals or verification checks being sorted first.

Limitation of Liability

Rivoo is not liable for losses caused by internet connectivity issues, delays from third-party payment providers or events outside its reasonable control. The platform is provided as-is, and while every effort is made to keep uptime solid and odds and game outcomes accurate, the odd technical hiccup may occur and will be put right in line with the fair play policy set out above.

Governing Law

These terms are governed by the laws of the jurisdiction in which Rivoo holds its operating licence. Any disputes that cannot be sorted directly with customer support may be referred to an approved alternative dispute resolution provider as listed on the licensing authority’s website.

Contact

Questions about these terms can be sent to [email protected] or raised through the live chat facility available on the site around the clock.